Technical Enshittification: Why Everything in IT is Horrible Right Now and How to Fix It at Voxxed Days Ticino 2026
Abstract
Did you notice how everything in IT is crap right now? Services are bloated, slow, and buggy, and the hardware requirements to run even the simplest applications are enormous. It’s not just me, right? Everything is full of bugs, support is clueless, nothing works as described, and don’t even get me started on IoT protocols and the Cloud Native space. Oh, and how about taking half of the world’s air traffic offline because of a null pointer exception pushed to production without verification? And on top of what’s broken, the pace of innovation has crawled to a stop (except maybe in the AI space). There’s nothing materially new in the last ten versions of Android and iOS or the last hundred versions of Chrome and Firefox. Google spent months hyping a new login screen that ended up being just a rearrangement, and can you name one new exciting feature in any software older than five years (plugging in a ChatGPT bot doesn’t count)? When Facebook was bragging about breaking things, at least it was to move faster. What’s their excuse now? This talk will dig into the reasons behind this technical decline, which we call “Technical Enshittification.” We’ll explore how technical debt, poor innovation practices, and stagnation in core products are dragging us down. While this talk probably won’t be able to fix the Googles, the Apples, and the Metas, we will focus on what you can do to prevent this decline in your own projects and companies. We’ll discuss practical strategies to combat and prevent this mess, focusing on Developer Productivity Engineering (DPE), user-centered design, robust testing, and effective project management. Real-world examples will show how to keep IT services efficient, innovative, and user-friendly. Join us to learn how to turn things around and ensure long-term success in today’s digital landscape.
Resources
The Concept
- Enshittification (Wikipedia)
- Cory Doctorow — Original Essay (Wired)
- 2023 Word of the Year (American Dialect Society)
Sonos: The Main Event
- Sonos App 1.1 Stars — 195K Reviews (Wayback Machine, July 2024)
- “It Was the Wrong Decision” — Employees Discuss the Rushed App Debacle (Ars Technica)
- Sonos Said App Redesign Took “Courage” (MacRumors)
- Sonos CEO Patrick Spence Resigns (Android Police)
- Sonos CEO Apologizes for App Redesign (What Hi-Fi?)
- Technical Roundup: What Went Wrong (Michael Tsai)
Other Incidents
- Windows 10 1809 Data Deletion (PCWorld)
- LastPass 2022 Breach — $150M Cyberheist (Krebs on Security)
- CrowdStrike July 2024 Outage (Wikipedia)
- Southwest Airlines December 2022 Meltdown — Insiders Point to Outdated Tech (Mercury News)
- Southwest Unaffected by CrowdStrike — Thanks to Windows 3.1 (Simple Flying)
Studies & Reports
- Page Weight Data (Web Almanac 2024)
- Why Bloat Is Software’s Biggest Vulnerability (IEEE Spectrum)
- State of Software Supply Chain — 704K Malicious Packages (Sonatype)
- Code Time Report — 52 min/day (Software.com)
- Tech Debt Survey — 48% Significant Impact (Protiviti)
- Time to First Commit & Developer Happiness (Bardoloi)
- GenAI Code Security — Language Pass Rates (Veracode)
- Army of Juniors — AI Code Anti-Patterns (OX Security)
- “AI Is a Brand New Credit Card for Technical Debt” (WSJ)
- Forrester 2025: AIOps for Tech Debt
Books
- Attention Span — Gloria Mark
- The Art of Business Value — Mark Schwartz
- War and Peace and IT — Mark Schwartz
- Liquid Software — Baruch Sadogursky & Ixchel Ruiz
- DevOps Tools for Java Developers — Baruch Sadogursky